Support
Perto offers a specialized support and after-sales service network to provide customer assistance through certified service agents. These are teams that are ready to step in at a moment’s notice and provide all necessary support to our customers.

Help Desk Perto has a specialized team that can address and manage all events and calls. Our structure can ensure our products will always be in operation where they are needed.

TAS – Technical Assistance System
Our TAS controls all calls and events and generates detailed up-to-date reports on the performance of our equipment. TAS uses a reliable and competitive web tool based on Business Intelligence (BI) concepts to identify trends/patterns through a process of analysis and information context. This way, we can anticipate necessary actions and support decision making processes.

Continuous Improvement All Perto products are subject to permanent follow-up and the statistics and event indicators of all units are monitored. If a problem is recurrent, corrective actions are implemented to improve the performance of the unit affect and its availability.

Call Centers
Perto offers prompt service through its call centers in Brazil and in all countries to which it exports.

Training and Certification Our management process is product and service quality-oriented and our technical staff follows a permanent development and training program. All technicians are trained and certified in the installation and preventive/corrective maintenance procedures of our equipment.

Installation Management
Perto manages all steps involved in the installation of terminals, from the logistics of delivery to startup operational testing. This is all done to guarantee our customers’ peace of mind.

Diagnostic Software Our proprietary applications can diagnose and monitor any malfunction in installed terminals and are an important tool to ensure the effectiveness of our technicians’ work.